FAQ

  1. What is a steel toe shoe?
    steel-toe boot(also known as a safety bootsteel-capped bootor safety shoe) is a durable boot or shoe that has a protective reinforcement in the toe which protects the foot from falling objects or compression, usually combined with a mid sole plate to protect against punctures from below.

 

  1. How to fit test your shoes:
    Test your new shoes on a clean, indoor carpeted surface to be certain you’ve got the right fit.
    Perform this test at the end of the day. Feet swell throughout the day and an end-of-day test ensures a proper fit.
    Wear your normal socks. The thickness of the socks you use will affect the fit.
    Problem fitting? Try relacing your shoes.

 

  1. Your shoes fit if:
    You have a thumbnail’s width between the end of your toe and the tip of the shoe.
    Your heel and instep are snug, but not tight.
    Your arch matches the shoe’s arch pad.

 

  1. What methods of payment do you accept?

    We currently accept the following methods of payment: Visa, MasterCard, American Express, Discover and PayPal. We do not accept cash, CODs, checks, credit card gift cards (unless bank issued) or money orders. Due to our US credit card verification service, we are unable to accept credit cards with international billing addresses.

 

  1. Can I change or cancel my order?

    We are committed to getting your order to you as quickly as possible. Therefore, once your order is placed it generally goes immediately into the fulfillment process and may not be cancelled or changed. If you realize you've made a mistake after placing your order, please contact us immediately.

 

  1. How do I write a product review?

    In order to write a review you must be signed in. If you haven’t already done so, please create a user account on our page.  When you are all signed in, you will see "Write a Review" to the right of any style on our product pages.  Simply click on this and you will be able to title your review, give a "star" rating and write your comments.

 

  1. Can I buy a single shoe?

    Sorry, we cannot accommodate single shoe orders at this time. Our footwear is not only sold, but also manufactured in pairs.

    If you require two different size shoes, we would recommend contacting the National Odd Shoe Exchange (oddshoe.org) where they can try to match you up with someone to exchange for the correct sizes needed.

 

  1. How do I clean my footwear?

    In general we recommend the following guidelines for cleaning your shoes:

    Cleaning
    : on a regular basis, brush away any surface dirt with a soft brush.  After extended, rugged use, wash with mild soap and warm water.  Be sure to rinse all soap off as it is hydrophilic.

    Drying
    : open footwear fully, remove the insole and laces and dry at room temperature.  Never expose to heat!

    Conditioning
    : recommended treatment depends on construction and materials of the footwear (most treatments do alter color and appearance).

 

  1. The style I want is out of stock, when will you get more?

    We are very sorry that the item you need is out of stock. When you try to select the size you need, if the item is out of stock, the "add to cart" button will turn grey and above it you will see a link to "Notify me when available".

    This will bring you to our sign-in page where you can sign-in or create an account. As soon as we get more inventory of the item, we will email to let you know!

 

  1. How can I be removed from your mailing list?

    To opt out of our emails, simply click on the unsubscribe link at the bottom of any email.  If you would like to no longer receive our catalog, please contact us and we can remove you.

 

  1. What is your 30 Day Comfort Guarantee?

    Wear eligible boots for 30 days and if you aren’t completely satisfied that it is the most durable and comfortable you’ve ever worn, send it back for a full refund.  Please contact our customer service team for additional details.